Automation starts with a complete request and a tariff you trust. This guide follows a transfer from the customer's journey details to your final confirmation.
1. Collect the information that changes the offer
Ask for pick-up and destination, the service date and local time, passengers and luggage. Let customers add stops, waiting or a return journey when needed. Structured locations help distinguish an airport terminal from a nearby hotel with a similar name.
DriveLink collects these details on your company page. Customers select a vehicle category or ask for the cheapest compatible category, then provide their contact details and privacy consent. They do not need an account.
2. Translate your tariff into explicit rules
Configure distance bands, vehicle categories, waiting rates, night supplements and the minimum quote. For a regular airport route, set one directional base price: every category uses its multiplier unless you set a custom price. The opposite direction has its own independent base and custom prices.
DriveLink calculates the route itself and applies your configured tariff. AI-assisted request entry can help a customer prepare the form, but it does not set the price. Free-text notes do not change an automatic quote.
3. Test familiar journeys before publishing
Use Try a quote to check a typical airport transfer, a night journey, a stop with waiting and a return. You can test saved rates or an unsaved tariff draft. The private test shows the calculation or why a request needs review, without creating a customer request or sending an email.
Compare the result with your own intended offer. If it differs, inspect the applicable rules before changing the tariff. A fixed route fare replaces the base fare; other applicable parts of your tariff can still affect the final offer.
4. Decide which quotes need your review
New operators start with quote review enabled. You can continue to review every offer, choose a review threshold, or allow eligible quotes to be sent automatically. A request that cannot be priced safely is sent for review; the system does not invent a fare.
5. Confirm availability and hand off the job
Customer acceptance is followed by your confirmation of availability. Once confirmed, the job is available for your calendar and as a driver-ready summary, including a PDF. Keep this final check in your workflow so an accepted offer is not mistaken for confirmed availability.